Marquee Hire London is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and your rights under UK GDPR and the Data Protection Act 2018. By using our website or services, you agree to this policy.

1. Who We Are

Data Controller: Marquee Hire London, 29 Boston Road, Hanwell, London.

Tel: 0203 4322 158  |  Email: info@marqueehirelondon.co  |  Web: www.marqueehirelondon.co

2. What Information We Collect

We may collect the following when you make an enquiry, place a booking, or contact us:

• Name, email address, telephone number, and postal address
• Event details (date, location, type of event, guest numbers)
• Website usage data (IP address, browser type, pages visited) via cookies
• Payment information, processed securely; we do not store card details

3. How We Use Your Information

We use your data to:

• Process your enquiry, provide quotes, and manage your hire booking
• Arrange delivery, installation, and collection of equipment
• Send invoices and process payments
• Improve our website and services (using anonymised analytics)
• Send marketing emails — only with your consent, and you may unsubscribe at any time
• Comply with our legal and financial obligations

4. Who We Share Your Data With

We do not sell or rent your personal data. We may share it only where necessary with:

• Subcontractors involved in delivering or installing your equipment
• Secure payment processors (PCI DSS-compliant)
• Professional advisors (accountants, solicitors)
• Authorities, if required by law

5. How Long We Keep Your Data

• Booking and financial records: 7 years (HMRC requirement)
• Enquiries with no booking: up to 2 years
• Marketing lists: until you unsubscribe

6. Cookies

Our website uses cookies to improve your experience and analyse traffic. Essential cookies are always active. You may accept or decline non-essential cookies via your browser settings. Declining cookies may affect some website functionality.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Object to or restrict how we process your data
• Withdraw consent for marketing at any time

To exercise any right, contact us at info@marqueehirelondon.co. We will respond within one calendar month.

8. Security

We take appropriate technical and organisational steps to protect your data from unauthorised access, loss, or misuse. Payment transactions are processed securely and we do not store full card details.

9. Third-Party Links

Our website may link to external sites. We are not responsible for the privacy practices of those sites and recommend you review their policies independently.

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be available at www.marqueehirelondon.co. Continued use of our website following any update constitutes your acceptance of the revised policy.

11. Complaints

If you are unhappy with how we handle your data, you may contact the Information Commissioner’s Office (ICO) at www.ico.org.uk or call 0303 123 1113. We would appreciate the chance to resolve any concerns before you do so – please contact us first at info@marqueehirelondon.co.